Frequently Asked Questions

Our initial consultations typically last 60 minutes, which gives us adequate time to understand your situation thoroughly and provide meaningful guidance. Follow-up sessions are usually 30 to 45 minutes, depending on what you need to discuss. This duration allows us to cover your key concerns without feeling rushed, and ensures you leave with clear, actionable insights tailored to your circumstances.

To make the most of your consultation, we recommend having a few things ready. Keep a brief food diary for 2-3 days before your appointment — this doesn't need to be perfect, just honest notes about what you typically eat and drink. Also think about your daily routine, exercise habits, and any specific wellness goals you want to address. If you have questions or concerns, jot them down beforehand so you don't forget to mention them during the session. Finally, ensure you have a quiet space with a stable internet connection for your video call.

Yes, we understand that schedules change. You can reschedule your appointment up to 48 hours before your booked time slot with no penalty. If you need to cancel, simply notify us through your account portal or by sending an email to [email protected]. We ask for reasonable notice so we can offer that slot to other clients who are looking to book. Emergency cancellations are understood, and we'll work with you to find another suitable time.

Absolutely. Our nutrition consultants have experience working with people who follow various dietary patterns, including vegetarian, vegan, plant-based, low-carb, Mediterranean, and many others. We respect your personal, cultural, and ethical choices around food. During your initial consultation, please mention any dietary preferences or restrictions you have so we can tailor our guidance accordingly. Our goal is to help you build a nutrition plan that aligns with your values while supporting your wellness objectives.

After your consultation, you'll receive detailed written notes and recommendations via email. If follow-up questions arise as you implement the guidance, you can reach out to our support team at [email protected]. For more in-depth questions or ongoing support, we offer follow-up consultation packages. Our team aims to respond to email inquiries within 24 hours during business days, and we're happy to clarify any points from your session.

Your privacy is extremely important to us. All personal information, dietary details, and consultation notes are stored securely using industry-standard encryption. We adhere to Swiss data protection regulations and do not share your information with third parties without your explicit consent. Our video consultation platform uses secure, encrypted connections. For complete details about how we handle your data, please review our Privacy Policy.

Our team consists of qualified nutrition professionals with formal education in nutrition science and practical experience working with diverse clients. Team members hold relevant credentials and participate in ongoing professional development to stay current with evidence-based practices. You'll learn more about our consultants and their backgrounds on our About Us page. If you have specific questions about a consultant's background, don't hesitate to contact us before booking.

Booking is simple and quick. Visit our Consultations page to view available time slots for this week. Select a date and time that works for you, enter your basic information, and confirm your booking. You'll receive a confirmation email with a link to join your video consultation. If you need help navigating the booking system or have specific timing requirements, our team is happy to assist — just reach out to [email protected].

You'll need a device with a webcam and microphone — a laptop, tablet, or smartphone all work well. A stable internet connection is essential; we recommend WiFi for the best experience. Our consultation platform is accessible through any modern web browser with no special software to download. Before your appointment, we'll send you a test link so you can check your setup and ensure everything is working properly. If you encounter any technical difficulties, contact us at least 15 minutes before your scheduled time so we can troubleshoot.

Yes. Our consultants can help you work toward various wellness objectives, whether that's developing sustainable eating patterns, improving energy levels, exploring how different foods make you feel, or simply learning more about balanced nutrition. We focus on practical, personalized strategies that fit your lifestyle. We approach each consultation with an educational lens, helping you understand nutrition principles and how to make informed food choices. What we cannot do is diagnose, prescribe, or promise specific health outcomes — instead, we support your journey with knowledge and guidance.

Our consultants are trained to recognize situations that may require specialized medical or mental health support. If your needs fall outside the scope of nutrition guidance — for example, if you have concerns that require assessment by other healthcare professionals — our team will discuss this with you openly and suggest appropriate resources. We work collaboratively within a broader wellness ecosystem and respect professional boundaries. Your health and safety are always our priority, and we'll communicate clearly about what we can and cannot address.